Big Papa's - The Kingsway
The place looks good from the street on Bloor at Royal York, but once inside, Big Papa unfortunately disappoints overall. The prices are average but the food is too average and although the staff are relatively friendly, the service is the pits - forgotten orders, disorganization, long waits and screw ups. How hard is it to keep pizza and pasta in line??? Several visits have noted a progressive decline in "customer experience" and proper service follow through. They even stopped giving out small toys to amuse the kids - cheap move Big Papa - time to get it together, the place needs to be brighter, smarter and the game lifted across the board. There will be no return visits until there is visual evidence that something new has happened or someone convinces me otherwise - I'm listening...
Price: Fair
Rating: C-
1 comments:
Low blow Bobby! I LOVE big papa's! Every time we've been there, and I'm going to say we've been there at least 6 or 7 times, the food has always been great, service wonderful and atmosphere comfortable. I would venture to say they are one of the MOST kid friendly places in the Kinsgway. I don't care about a cheap toy that will go in the mouth or break.(although I can kind of see the draw for older kids) The fact that they let me in with a screaming baby and even gave my two friends and I our own section gives them my vote. It was our fave spot when I was on mat leave. Great pizza too! I don't know if it's possible to just happen to hit them on that many bad days but I wouldn't give up, I've had nothing but good times and good food there. from Hez
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